frequently asked questions

my item is damaged, what do i do?

all damages will be handled through altregoandco@gmail.com.

multiple photos are taken, after careful inspection, before sending to purchaser. any complaints of damages are taken very seriously, cross referenced with photos taken before shipment and handled accordingly.

please note, even great quality vintage pieces sometimes have minor imperfections. we try to list these imperfections in each product description, but sometimes we miss them. if the damage in question was listed in the product description, then we are unable to accept returns.

what is altr ego sizing?

all pieces are true to size.

i want to purchase an item but it is sold out. how often do you restock?

all items are one of one, so unfortunately the pieces you see on our shop page will not be restocked. we encourage you to keep an eye out for new drops. if you own or have found a sheet you would like reworked, please visit our "altr your own ego" page.

i never received a confirmation email for my order. what do I do?

it is likely there was a spelling error when inputting your information. please contact us so we can resolve the issue.

taking care of my alrt ego piece

altr ego pieces are handcrafted. to ensure original form keeps in tact we suggest dry cleaning only.

these pieces are not designed to withstand heavy precipitation.